TruChat Release Notes

TruChat is great today, and will be even greater tomorrow

TruChat Release Notes

Our software engineering team currently is releasing updates every two weeks.

February 2019

  • Switch Component - to branch based on value
  • Custom Variable Formating
  • Additional Date / Time Session Values
  • Upgraded Export/Import of Chatbots - Now includes custom fields
  • Multichannel Integration Communication Improvements
  • Visual Flow Builder Functionality Improvements

January 2019

  • Global Fields
  • Slack Integration
  • Conditional Step - Test Field vs. Field
  • Chat History Details Expanded
  • Set Field - Set Field Value = To Other Field
  • Math Component Enhancements
  • Validation Of Chatbots Enhanced Messaging
  • Preview Chatbot - After Reset Funcationality
  • Chatbot Script Engine - Under The Hood Improvements
  • User Input - Free Text Can Now Save AND Process Through AI
  • Improved File Naming On Exports Of Chatbots & Intents

December 2018

  • Comment Component
  • Perform Action Math
  • Bold and Italics Text Treatment
  • Text Link Treatment
  • Extended List of Session Variables
  • User Input Component Usability Improvements
  • Font Awesome 5 Support
  • Zapier Integration
  • Statuses for Individual Scripts and Chatbots
  • User Input Editor improvement
  • Conditional Step Extended with New Variables
  • IE 11 Optimization
  • Improvement of Preview/Publication Process
  • Mobile Experience Improvements

November 2018

  • Copy/Paste Functionality (Components, Steps, Scripts)
  • Import/Expert Leads Improvements
  • System and Custom Field Unification
  • Summary for Lead Profile
  • Continue Current Step Option Added
  • Import/Export Intents
  • Download Transcripts
  • Perform Action/ Send Email Functionality Added

October 2018

  • New Script Editor (wysiwyg)
  • Improved Diagram View
  • Lead Profile
  • Custom Field and Variable Management
  • Redirect to Live Agent
  • Conditional Steps

August 2018

  • Twitter Channel Integration
  • Telegram Channel Integration
  • Viber Channel Integration
  • Navigation Redesign

June 2018

  • Chatbot Scripting + Chatbot AI
  • Working Hours
  • Script Editor
  • Intent Editor
  • Facebook Channel Integration

April 2018 Release

  • Skill Based Routing
  • Departments Management
  • Files Support
  • Engagements
  • Improved Chat Widget Design
  • Visitor Management Redesign
  • Agent Review
  • Chat Statistics

February 2018 Release

  • Widget Themes
  • Avatar Management
  • Chat Auto-assignment
  • Chat Monitoring
  • Chat Tags
  • Leads Management

December 2017 - Release

  • Live Chat Functionality
  • Ticket Management
  • Callbacks
  • Design Settings
  • History
  • Agent Management
  • Pre-Chat Survey
  • Post-Chat Survey
  • Canned Responses
  • Banned Users